Summary
EXCITING ROTATIONAL HOUSE MANAGER OPPORTUNITY SUPPORTING UHNW FAMILY
Location: Berkshire & London, plus additional UK properties
Contract: Permanent, Rotational
Salary: £55,000 per annum
Status: Live-out
A really exciting and rare opportunity has arisen for a discreet House Manager to support an ultra-high net-worth family on a rotational basis in their Berkshire and London homes, as well as travelling occasionally to their additional UK properties. This is a senior, hands-on leadership role requiring discretion, sound judgement and the ability to oversee a broad range of operational, logistical and people-focused responsibilities.
The House Manager will have overall responsibility for the day-to-day running, maintenance and long-term care of all residences within the portfolio, which includes oversight of property maintenance, project coordination and ensuring each home is consistently presented to the highest standard. You will lead and support housekeeping and gardening teams, fostering a culture of excellence, professionalism and continuous improvement, ensuring that staff are well trained, properly resourced and motivated.
Managing all administration and organisation for the properties, including inventories, maintenance schedules and contractors, procurement, and utility bills, you will be a proactive self-starter, who is able to work autonomously with little direction. Additional skills in hosting guests and events, service and packing will also be required, as well as a team player mentality and excellent communication and interpersonal skills. With a kind and friendly disposition, you will naturally have a warm and welcoming approach, as well as demonstrable longevity in prior roles.
Usual hours of work are 40 hours per week, Monday to Friday, with flexibility when necessary for the proper fulfilment of duties, or to meet unexpected or urgent demands. The role is offered on a rotational schedule of 1-week on/1-week off, though a degree of flexibility is required to accommodate slightly longer rotations if the family’s schedule requires it. Having a valid UK driving license is required for this role, as you will be required to drive between residences regularly.
DUTIES TO INCLUDE BUT NOT LIMITED TO:
· Take primary responsibility for all residences, including all maintenance requirements, project oversight and general day-to-day running
· Lead the housekeeping and gardening teams to ensure the highest levels of cleanliness and customer service, ensuring continual improvement
· Ensure all contents of properties are adequately cared for and inventories maintained
· Ensure all residence moves are planned for and correctly resourced, including consideration for pets, vehicles, luggage, transport etc.
· Ensure all teams are supported, adequately trained and well managed
· Run relevant housekeeping budget including all ordering requirements, oversight of utility bills
· Overseeing all arrangements for guests, support and welcome guests and visitors as appropriate
· Personally overseeing or supporting packing arrangements as required
· Coordinating and supervising external contractors in consultation with the Chief of Staff
· Travelling to other residences as required
· Upholding the highest standards of security, confidentiality and discretion at all times
· Undertaking additional duties as reasonably required within the scope of the role
ESSENTIAL CRITERIA:
· The ability to manage and prioritise a significant and varied workload
· Demonstrated experience overseeing the upkeep and operations of multiple high-value residences
· Knowledge of appropriate housekeeping and care routines for large, prestigious homes
· Experience supporting UHNWI’s
· A background that includes ideally catering, housekeeping leadership, property maintenance and butlering
· Outstanding standards of service and attention to detail
· Strong organisational skills and proven experience leading small teams
· Confidence and professionalism when engaging with a wide range of stakeholders
· Absolute discretion and a consistent ability to maintain confidentiality
· A calm, solutions-focused approach when working under pressure
· Sound judgement and the ability to build trusted relationships with Principals
· Proactive, flexible mindset
· Right to live and work in the UK
· Valid UK driving licence
· Excellent checkable references
