Summary
-THIS IS A LANDBASED ROLE AND YOU MUST HOLD AN EU PASSPORT/RIGHT TO WORK IN FRANCE TO BE CONSIDERED-
Silver Swan is currently seeking a Head Housekeeper to lead the housekeeping operations across a prestigious collection of 8 luxury villas in Provence. This is a year-round, permanent position suited to an experienced professional who excels in both luxury hospitality standards and team management. The role balances hands-on operational excellence with strategic oversight, ensuring an exceptional guest experience and efficient team coordination.
Please Note: Candidates must hold an EU passport/Right to work in France prior to applying as, unfortunately, we do not offer visa sponsorship. If you do not hold an EU passport/Right to work in France upon applying, your application will NOT be considered.
Responsibilities:
- Conduct daily inspections of flagship villas and bi-weekly checks of smaller properties
- Ensure 5-star standards are applied consistently across all locations using detailed protocols
- Coordinate schedules, breakfast services, linen rotation, and guest amenities
- Oversee inventory, budget-conscious supply orders, and team allocations based on occupancy
- Train staff on security, closure, and emergency procedures
- Recruit, train, and manage a seasonal team of 8–12 housekeepers (CDD/CDI contracts)
- Use CONNECTEAM app for scheduling, reporting, and time validation
- Monitor staff performance with a structured bonus and disciplinary system
- Foster a team-oriented culture focused on quality, professionalism, and discretion
- Ensure full adherence to the 39h/week annualized contract structure (1,787 hours/year)
- Validate mileage, rest periods, and daily activity reports
- Coordinate inter-property logistics and ensure documentation is accurate and timely
- Enforce luxury service standards throughout all guest interactions
- Personally handle VIP arrivals and emergency housekeeping requests
- Ensure the team maintains invisibility, silence, and strict confidentiality at all times
Ideal Candidate:
- Must hold an EU passport/Right to work in France
- Must speak fluent French
- Must hold a Driving License
- 5+ years in luxury housekeeping management (4/5-star hotels, resorts, or private villas)
- 3+ years managing seasonal or rotating staff
- Familiarity with HCR collective agreements and annualized scheduling
- Proven ability to manage multi-site hospitality operations
- Strong leadership, mentoring, and administrative abilities
- High attention to detail and standards in cleanliness and presentation
- Digital proficiency in workforce apps and time-tracking systems
- Adaptability to seasonal fluctuations and weekend/holiday work
- Availability to work 6 days/week during high season
- Willingness to adjust weekly schedules with short notice
Package:
- Salary: €3,500 /month Gross (12-month CDI)
- Benefits: Full French social security, mutuelle, mileage reimbursement
- Housing: to be discussed if required
- Performance Incentives
- Monthly Objective Bonus: €100 (based on punctuality, uniform, and team collaboration)
- Team Performance Bonus: €300–€800 (linked to retention and productivity)
- Seasonal Excellence Bonus: up to €3,000 (October completion with zero incidents)
- Guest Tip Sharing: Fair and proportional participation in collective gratuities
- Company Profit-Sharing Scheme (2025–2027)
- Automatic participation after 3 months
- Professional Development
- Annual training budget: €2,000 for hospitality certifications
- Long-term incentives and enhanced profit-sharing after 3 years
- Total Compensation Potential:
- €50,000–€65,000+ gross annually (including all bonuses and incentives)
- Annual bonus potential: €2,500–€6,000+ depending on company profit tier
- Tax-efficient payout in May of the following year
- Start Date: ASAP
Job Status: LIVE
Responsible Consultant: Ana López Ríos
