Summary
Private Support Engineer- UHNW- Perth (with some travel)
Are you an IT support engineer looking for a terrific opportunity based in Perth?
Do you have experience working for high profile clients?
Position Snapshot
• $120,000-$140,000 AUD TFR
• Perth Based (with some travel)
• Open to candidates relocating
JOB DESCRIPTION
ABOUT THE ROLE
ARE YOU A TRUSTED, HIGHLY SKILLED IT SUPPORT PROFESSIONAL WITH A PASSION FOR DELIVERING EXCEPTIONAL, DISCREET, AND PERSONALISED TECHNOLOGY SERVICES? WE’RE SEEKING AN IT SUPPORT ENGINEER TO PROVIDE DEDICATED, WHITE-GLOVE SUPPORT TO OUR CHAIR, THEIR IMMEDIATE TEAMS, AND EXECUTIVES.
IN THIS HIGHLY AUTONOMOUS AND RELATIONSHIP-DRIVEN ROLE, YOU WILL ACT AS THE CRITICAL LINK BETWEEN OUR EXECUTIVES AND THE BROADER IT FUNCTION, ENSURING SEAMLESS, SECURE, AND PROACTIVE SUPPORT ACROSS OFFICE, RESIDENTIAL, AND TRAVEL ENVIRONMENTS — LOCALLY AND GLOBALLY.
NO TWO DAYS WILL BE THE SAME. YOU’LL DEMONSTRATE PROFESSIONALISM, ADAPTABILITY, AND DISCRETION WHILE OPERATING IN FAST-PACED AND SOMETIMES HIGH-PRESSURE ENVIRONMENTS. YOUR CALM DEMEANOUR, TECHNICAL ACUMEN, AND ABILITY TO ANTICIPATE NEEDS WILL SET YOU APART.
What you will do
• Deliver Level 1 & 2 white-glove IT support for our Chair, their staff, and nominated executives.
• Partner with their support teams to coordinate IT service continuity across domestic and international travel.
• Provide responsive, after-hours and on-call support, including international time zone coverage as required.
• Maintain and monitor IT systems at private residences, corporate offices, and personal devices.
• Liaise with IT delivery teams to drive proactive maintenance and issue resolution within SLAs.
• Manage and track support requests using service management tools and contribute to ongoing improvement initiatives.
• Support IT project delivery and evaluate software/hardware solutions based on evolving needs.
• Create concise end-user training materials and documentation.
• Be available to travel with executives to provide onsite technical assistance when required.
Qualifications & Experience
About you
• Certificate or Diploma in IT, Networking or related field (Bachelor’s degree preferred).
• 5+ years of hands-on IT support experience, ideally in executive or high-profile environments.
• Exceptional communication and interpersonal skills with a high degree of discretion and emotional intelligence.
• Demonstrated success managing high-pressure or sensitive situations with professionalism.
• Proven expertise with:
o Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
o Mobile device support, international roaming troubleshooting
o Video conferencing (Zoom Rooms, MS Teams Rooms, Cisco Webex)
o Network familiarity (Cisco, Aruba, Ubiquiti is a plus)
o ITIL-based service management and documentation
• Experience in luxury service, hospitality, or concierge-style roles is highly desirable
