Summary
SYR is excited to be working with a client who is a pioneering maritime technology start-up, delivering the world’s first real-time anchor monitoring system. Our clients solution makes anchoring safer, more sustainable, and proactive by providing intelligence that previously did not exist.
We are now seeking a Service Technician to strengthen their field operations and technical support – a role critical to the growth and customer success.
Key responsibilities:
- Sales Team – Assist with technical documentation, pre-sales consultations, and demos
- Installers – Support installation partners during deployments of the AnchorGuardian system
- Customer Support (Level 2) – Troubleshoot complex issues escalated from first-line support
- Training – Conduct on-boarding and technical training for distributors and partners
- Collaborate with R&D to feed field insights back into product development
- Participate in international installations, sea trials, and pilot programs
Qualifications
- Maritime background or strong interest – ideally a former Chief Engineer or similar
- Minimum 3 years of work experience in a technical, hands-on role
- Fluent English (spoken & written); Italian, French, or Spanish a strong plus
- Skilled in CAD design (e.g. SolidWorks, AutoCAD)
- You take initiative and ownership without waiting for direction
- Strong communication and problem-solving skills; customer-facing experience preferred
- Familiarity with marine electronics, experience with marine electronics, sensors, or system integration (NMEA etc.) is a strong plus
- Comfortable with mechanical installations or working with marine equipment on-site
- Willingness to travel within Europe and occasionally beyond
- Location: Remote (preferred base in the Mediterranean region)
- EU citizenship required (legal work eligibility in the EU)
