Silver Service Course

Upon successful completion of this course, participants will gain exclusive insight into various service styles aboard luxury vessels, along with customs, techniques, and etiquette associated with traditional Silver Service and other relevant styles.

The instructive, practical, and interactive course covers diverse topics, including table setups, and service types such as Silver Service, Champagne / Wine Service, Caviar Service, and Coffee Service. Additionally, students will learn to implement and manage Food & Beverage Service procedures to the highest standards.

They will also acquire supervisory skills essential for organizing guest service efficiently. By the course's end, students will have developed a 5-star service skill set and a profound understanding of luxury menu items.

Duration: 2 days

Schedule: 2 sessions On class session + exam or 1 intensive session

Date: Every month

Location: Barcelona, Mallorca, Tarragona

Course Structure

Pre-entry Modules:

1. Gastronomic Knowledge / French Terminology / Luxury Items (Online).

Main Modules:

1. Mise en Place: Service planning, implementation & supervision.
2. Table Setup & Decorations: Formal & informal dinner arrangements.
3. Buffet Service: Mastering stewardess role & setup procedures.
4. Food Safety.
5. Types of Service: English, French, Silver, American, Room, Buffet, Russian, Gueridon.
6. Beverage Service: Luxury service & Caviar Service.
7. SOP - Standard Operating Procedures: Planning, implementing, evaluating.
8. Guest Preferences: Charter details, food & bar preferences.
9. Managing Guest Experience: Events onboard & in destination.
10. Recovery Model: Handling guest complaints.
11. Caviar Service.
12. Coffee Service.

Useful Information

Methodology:

• Access course content 24/7 online
• Attend on-class sessions at International Luxury Training.
• Learn through practical experience with expert demonstrations.

Certificate:

• Receive a diploma certificate from the IAMI Guest Program.
• Courses certified by IAMI and G.U.E.S.T. Program.

Requirements:

• Fluent in English
• Minimum age 18
• Basic service skills
• 1 year experience as a Stewardess
• Food Safty & Hygiene Level II Certificate

Policies

• ?All courses are subject to 21% of Spanish VAT not included in the price

Payment Method

• A 40% payment will be made in advance for booking reservations
• The remaining amount must be transferred 4 days before the module starts. Instructions will be provided.