G.U.E.S.T Yacht Interior Introduction (unit 01)

The Interior Introduction module is a 3-day basic course created to immerse entry-level Steward/esses into the world of yachting. This module aims to give them an all-encompassing introduction to the varied role of and interior crew member. It outlines all the major responsibilities that a Steward/ess will be expected to face – and will also cover a range of important issues from life at sea, to yacht etiquette and safety. Upon completion of this course, new interior crew should be sufficiently prepared to take the next step in their onboard career.

Demographics of the industry

Different types of yachting

Guidelines on how to enter the industry (CV, visas, where to go, when to go, looking for a job, interviewing, crew contracts, salary expectations, crew agents)

Yachting life – life at sea on a professional yacht

The departments onboard a yacht

The role of the Interior Department

Your role as a Steward/ess

Personal presentation, correct dress, punctuality

Communication and behaviour, verbal and written communication and body language

How to interact with guests and awareness of cultural differences, such as guests from USA, Britain, Russia, Asia, etc.

Yacht Interior Housekeeping – guests onboard or no guests onboard

Pre-guest checklists

Steward/ess Scheduling and Rotations

Garbage/Rubbish disposal

Cabin cleaning and detailing

Cleaning caddy

Yacht interior surfaces – do's and don'ts

Yacht interior fabrics - care and handling

Laundry labels

Crew and guest laundry

Washing machine, tumble drying and ironing

Correct way to treat various linens

Ironing, folding and presenting laundered garments

Yacht safety

Hazards in the interior

Cleaning chemicals – correct use

MSDS and Hazard Symbols