Summary

An exciting opportunity has become available to join Yotspot - the industry’s leading platform specialising in the recruitment of crew for some of the worlds largest and most prestigious superyachts.

Whilst Yotspot has an excellent reputation already, you will be joining at an incredibly exciting time for the next stage of our business growth. We are looking for a talented individual to support our growing list of clients to optimise their experience using our products.

As an agile team, this role will give you extensive autonomy and responsibility. You’ll be a key support in optimising our customer experience at Yotspot, ensuring that users get the most from their memberships, and fill their roles quickly and successfully.

This is hybrid office/home based, and although we take quarterly business trips, this role is focused on supporting the team, so ‘holding the fort’ should be something that you are comfortable with, and suits your work/life balance. This role does not have sales targets, so may suit someone with recruitment experience that enjoys the relationship building, rather than sales pressure. We would consider reduced hours for the right candidate.

Requirements and responsibilities:

• Initiate, manage and develop client relationship - liaising with our clients via phone, email and demo calls

• Optimisation of Yotspot use - with training you will review client accounts and activity, roles, user management and make recommendations for improvement

• Task and contact management - Using our CRM to track your activity and scheduling pipeline check ins for future

• Support our incoming enquiries - monitoring and replying to inbound web forms, emails, calls and occasionally social media in a timely manner

• Proactively identify client opportunities or growth areas

• Understand and support the sales process

Skills and experience required:

• Recruitment agency and or tech company experience

• Proven experience in a client facing role

• High level of professionalism

• Excellent networking skills

• Understanding of working within a fast paced environment

• Yachting or marine industry knowledge is advantageous but not essential

• Hubspot experience an advantage, but again not essential

• Able to work from our Southampton based office

What we offer:

• We are building a fun and dynamic place to work, with time for personal growth and professional development a priority

• We are fully committed to opportunities for all and are proud to say that 50% of our employees are female

• Regular team building meals and company get togethers

• The flexibility to collaborate in the office, combined with home working

• Attendance to relevant seminars and industry gatherings

• Training budget/opportunities to allow you to develop

• Apple MacBook and phone if required for the role

• 25 days holiday, growing with length of service

• Plus your birthday / red button days as additional

• Contributory pension scheme

• Many additional benefits

If you feel you are a suitable fit for this role we encourage you to apply with a bespoke cover letter, outlining why you are a suitable fit for the position.

Please kindly note that only applications received via this advert will be considered.

We look forward to hearing from you!