10+ years professional yachting experience
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PricingI am an experienced Purser with over 15 years working onboard private and commercial yachts with a demonstrated work history in administration, yacht operations and financial management whom is skilled in ISM, ISPS & MLC Compliance. I possess an additional 8 years of experience in the luxury hospitality sector on shore and adapt swiftly to a challenging and dynamic environment. With a solid background in successfully driving dramatic results across multifunctional roles, I believe I offer expertise that would be of benefit to your organisation.
I have a hands-on approach, natural leadership skills and am an active team player who focusses on achieving operational excellence as my strengths. Among my strengths, I am extremely organised, disciplined and hard-working with a demonstrated ability to balance the competing demands of multiple projects under pressure in a consistently changing environment. I possess accuracy & attention to detail and acquire the tact and discretion required in any environment. I understand and follow instructions well and possess good verbal and written communication skills.
Passionate about providing service and administrative excellence, I have established a long-standing reputation as an effective and valuable employee and am confident that my credentials and skills will be an asset to you. Supported by strong character references provided by those well known in Yachting.
1.) Diploma - Superyacht Project Management – Refit & Newbuild. 2.) Diploma - Para Legal Studies 3.) BA (HONS) - Hospitality Management & Business Administration
Stand-up comedy shows, ballet, opera, live music concerts, theatre, cinema and museums.
I enjoy wellness, renewal/detox clinics, spas, pampering and skin care.
Health, fitness & nutrition are my daily goals and specialise in Pilates reformer.
Socialising with friends, eating out and herb gardening.
Indoor bowling, mini golf, adventure & amusement theme parks.
10+ years professional yachting experience
Tasked with streamlining and standardising operational processes, SOP’s, and communications across all five privately owned estates worldwide - This UHNW family has five private states worldwide (EU, UK and USA). Each estate has their own private household staff. The family hired me to streamline all estates in order to achieve continuity throughout, in terms of service, housekeeping and daily onsite and administrative operations. - Managing the daily operations of five worldwide estates, including staff schedules. - Hiring, training & supervising staff members and groundkeepers - Providing owners with regular updates, reports and making relevant recommendations - Managing all maintenance, repairs, and renovations to buildings & estate grounds - Preparing, presenting, and managing budgets including all administrative tasks like submitting insurance claims, filing legal documents & preparing and paying invoices. - Planning and arranging special events hosted by the Owners
Confidential Fleet (2 Charter vessels, 1 chase boat + 2 New Builds, 30m-70m) - Coordinated with yacht management company with the implementation of annual budgets/seasonal projected expenditures, forecasting expenditures, cost control, cash, credit cards and payroll - Manage crews logistics/travel, documentation, medical, and financial management - Set up of operating systems and communication lines between Yacht Manager, payroll outsourcing company, and recruitment company - Drafted authority procedures, policies & standing orders to streamline the fleet to work in unison - Oversaw crew structuring, sizing, forecasting in line with recruitment budgets - Crew character/qualification requirements, crew vetting & talent acquisition - Undertook crew logistics; sourcing ground and air transport quotes, executed bookings, assisted with visa applications in line with health regulations and provided required the supporting documents - Sourced crew housing during yacht proposed yacht delivery & created a crew housing plan - Communicated with payroll company and assisted with all new SEA’s and contract addendums, crew registration, and mandatory certificate record keeping Owner PA Responsibilities and Duties: - Acted as Owner Representative and travelled to Turkey to oversee and discuss new build expedition vessel contract terms and conditions, including vessel’s customised interior design layout - Diary planning and daily meeting management - Drafted and created Owner’s event planning and destination management for upcoming season Reason for leaving: All crew contracts within the yacht fleet were terminated
PROJECT REV-USHAS | 150m / 18,000GT / Ulstein / Research Exploration Yacht NEW BUILD OPERATIONS MANAGER/PURSER | Sep 2020 - May 2021 | Norway - Worked with Director and Captain to draft a new build budget, pre-delivery budget, and operational budget - Maintained administration of project, monitoring the performance, and ensuring that operational, class, and legislation requirements were met during Concept of Design Stage - Engaged in the interior design process and collaborated with the Owner, Captain and ship building company - Vetted, analysed, and handled contract negotiations/signings for vendors to complete build - Set up recruitment and payroll procedures - Coordination and management of the build team, including crew vetting, interviews, and hiring process - Oversaw all crew logistics including transport, bookings, VISA applications, and supporting documents - Sourced crew hotel purchased by Owner to convert into Crew Head Quarters & future pre training facility Reason for leaving: New Build Project was terminated
- Joined mid Caribbean charter season and managed interior team of 11 that included service, housekeeping, and laundry - Hired and trained two new Stewardesses and Relief Chief Stewardess - Managed COVID-19 health and safety procedures and assisted with crew travel logistics, shore passes, and VISA applications - Handled renewals of certifications, CoC’s, medicals - Worked with Owning Company for accounting processes including wire transfers, petty cash, credit card usage, and monthly payroll - Set up the planned shipyard dry haul maintenance schedule using Excel online - Organised interior planned maintenance and coordinated with shipyard representatives and contractors to ensure completion on time and within maintenance budget - Served as procurement-related liaison with suppliers, insurance companies, and local agents Reason for leaving: Personal Reasons
Hired 8 months prior to scheduled delivery of Project Zoza, one of three “Giga Yachts” being built by Benetti in Livorno, Italy - Analysed vendors and managed contract negotiations and signings for vessel build - Drafted and implemented financial and interior operational management systems - Oversaw inspections, trial, and pre-delivery operations - Provisioned all interior guest service and crew area items required for the new build vessel within pre-delivery budgets and oversaw Owners’ deliverables in collaboration with shipyard - Designed crew structure, qualification requirements, and sizing in line with recruitment budgets - In charge of all crew logistics including ground and air transportation quotes, bookings, VISA applications, and crew housing plan - Transferred over a fully comprehensive handover when Chief Stewardess was hired that included provision lists, 3 x quotations for requested purchases and proposed vendors/supplied for interior set up, interior structure outline, full interior recruitment record with notes, resumes, and potential selections, uniform proposals, and complete inventory/storage set up of interior Reason for leaving: All build crew were made redundant
Coordination of a specific project with the aim to streamline the administrative operational instructions for a fleet of yachts. The projects goal was to have a comprehensive guide covering the crewing and financial administration procedures with applicable forms that the client & onboard crew could utilise as a reference for the day to day crewing and administration tasks. Meeting with Fraser & studying the actual procedures in place, suggesting improvements in order to optimise the administrative workload and to allow electronical processing through the web-based safety management system.
FMC is a company offering Business Consultancy & Legal Services Managed the implementation of business guidelines & strategies. Created successful business relationships with key clients, hospitality experts and reputable legal firms in the UK & Ireland. Ensuring financial targets were met and driving the business to increase profits.
I was hired due to my previous refit experience, and my Diploma in Super Yacht Project Management. Worked seamlessly alongside the Management Company, Fraser Worldwide S.A.M in drafting & implementing SOP’s, contingency planning, supplementary budgets, classifications of costs, compiling of budgets and forecasting, period post completion of project contract, cash flow & funding, cash management (multiple currencies) & vessel export and duty tax procedures. HR organisationalstructures,talent acquisition,recruitment placement cost tracking, crew travel logistics and shipyard accommodation. Payroll preparation, final payment, and legal documentation. I resigned as I wanted to pursue my own venture onshore in Business Consulting & Legal Services.
I took a seasonal position directly after completing my Diploma is Super Yacht Operations. Titania is an extremely busy charter yacht with an excellent reputation for well- run charters with an interior of 7. The role of Purser was a joint position whereby I had to be actively hands-on and involved in the interior department supported by a strong 2nd Stewardess. I joined the vessel one day before the first charter of the season without a handover and successfully completed six charters and two owners’ trips side by side thereafter
Initially hired in the position of Interior Manager during the extensive refit at the Lürssen Shipyard in Wilhelmshaven, Germany. 80% of the crew onboard were let go due to the expected refit period. Initiated all HR & crew. Once the vessel was operational the Purser position was offered to me. The vessel did not have a dedicated administration custodian on board previously and therefore a completely new finance & admin structure was implemented in accordance with the management company and the vessels chartered accountants. The Owner used the vessel extensively with his family and guests up to 165 consecutive days. I resigned in order to take the required time off to study and complete my Super Yacht Management Diploma with Portsmouth University.