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SLocked

  • Member since 20th Dec 2016
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Personal Information

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  • Gender Female
  • Nationality South African
  • Alcohol consumption Low
  • Willing to take a drug test Yes
  • Smoker No
  • Visible tattoos No
  • Criminal RecordNo

Team

  • Marital Status Single
  • Looking to work as a couple No

Languages

  • English Fluent
  • German Basic

Availability

  • Availability Unknown
  • Current country United Kingdom
  • Current location England

Passport & Visas

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Downloads

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About & Hobbies

I am an experienced Purser with over 15 years working onboard private and commercial yachts with a demonstrated work history in administration, yacht operations and financial management whom is skilled in ISM, ISPS & MLC Compliance. I possess an additional 8 years of experience in the luxury hospitality sector on shore and adapt swiftly to a challenging and dynamic environment. With a solid background in successfully driving dramatic results across multifunctional roles, I believe I offer expertise that would be of benefit to your organisation.

I have a hands-on approach, natural leadership skills and am an active team player who focusses on achieving operational excellence as my strengths. Among my strengths, I am extremely organised, disciplined and hard-working with a demonstrated ability to balance the competing demands of multiple projects under pressure in a consistently changing environment. I possess accuracy & attention to detail and acquire the tact and discretion required in any environment. I understand and follow instructions well and possess good verbal and written communication skills.

Passionate about providing service and administrative excellence, I have established a long-standing reputation as an effective and valuable employee and am confident that my credentials and skills will be an asset to you. Supported by strong character references provided by those well known in Yachting.

1.) Diploma - Superyacht Project Management – Refit & Newbuild. 2.) Diploma - Para Legal Studies 3.) BA (HONS) - Hospitality Management & Business Administration

Stand-up comedy shows, ballet, opera, live music concerts, theatre, cinema and museums.

I enjoy wellness, renewal/detox clinics, spas, pampering and skin care.

Health, fitness & nutrition are my daily goals and specialise in Pilates reformer.

Socialising with friends, eating out and herb gardening.

Indoor bowling, mini golf, adventure & amusement theme parks.

Experience

10+ years professional yachting experience

Motor Extensive Professional
Sailing Considerable Professional
Commercial Extensive Professional
Cruise Considerable Professional
Fishing Some Professional
Charter Extensive Professional
Racing Some Professional
Delivery Extensive Professional
New Builds Extensive Professional
Shipyards & Refits Extensive Professional

Detailed Experience

1st Nov 2021 - Present (7 months, 29 days)

  • Global Estate Manager
  • in a Shore Based Position
  • for Locked

Tasked with streamlining and standardising operational processes, SOP’s, and communications across all five privately owned estates worldwide - This UHNW family has five private states worldwide (EU, UK and USA). Each estate has their own private household staff. The family hired me to streamline all estates in order to achieve continuity throughout, in terms of service, housekeeping and daily onsite and administrative operations. - Managing the daily operations of five worldwide estates, including staff schedules. - Hiring, training & supervising staff members and groundkeepers - Providing owners with regular updates, reports and making relevant recommendations - Managing all maintenance, repairs, and renovations to buildings & estate grounds - Preparing, presenting, and managing budgets including all administrative tasks like submitting insurance claims, filing legal documents & preparing and paying invoices. - Planning and arranging special events hosted by the Owners

1st May 2021 - 13th Sep 2021 (4 months, 13 days)

  • Fleet Purser & PA to Owner
  • on a 70m (230ft) in a Shore Based Position called Locked

Confidential Fleet (2 Charter vessels, 1 chase boat + 2 New Builds, 30m-70m) - Coordinated with yacht management company with the implementation of annual budgets/seasonal projected expenditures, forecasting expenditures, cost control, cash, credit cards and payroll - Manage crews logistics/travel, documentation, medical, and financial management - Set up of operating systems and communication lines between Yacht Manager, payroll outsourcing company, and recruitment company - Drafted authority procedures, policies & standing orders to streamline the fleet to work in unison - Oversaw crew structuring, sizing, forecasting in line with recruitment budgets - Crew character/qualification requirements, crew vetting & talent acquisition - Undertook crew logistics; sourcing ground and air transport quotes, executed bookings, assisted with visa applications in line with health regulations and provided required the supporting documents - Sourced crew housing during yacht proposed yacht delivery & created a crew housing plan - Communicated with payroll company and assisted with all new SEA’s and contract addendums, crew registration, and mandatory certificate record keeping Owner PA Responsibilities and Duties: - Acted as Owner Representative and travelled to Turkey to oversee and discuss new build expedition vessel contract terms and conditions, including vessel’s customised interior design layout - Diary planning and daily meeting management - Drafted and created Owner’s event planning and destination management for upcoming season Reason for leaving: All crew contracts within the yacht fleet were terminated

26th Oct 2020 - 1st May 2021 (6 months, 6 days)

  • Operations Manager
  • on a 150m+ (492ft) Research Vessel called Locked
  • for Locked

PROJECT REV-USHAS | 150m / 18,000GT / Ulstein / Research Exploration Yacht NEW BUILD OPERATIONS MANAGER/PURSER | Sep 2020 - May 2021 | Norway - Worked with Director and Captain to draft a new build budget, pre-delivery budget, and operational budget - Maintained administration of project, monitoring the performance, and ensuring that operational, class, and legislation requirements were met during Concept of Design Stage - Engaged in the interior design process and collaborated with the Owner, Captain and ship building company - Vetted, analysed, and handled contract negotiations/signings for vendors to complete build - Set up recruitment and payroll procedures - Coordination and management of the build team, including crew vetting, interviews, and hiring process - Oversaw all crew logistics including transport, bookings, VISA applications, and supporting documents - Sourced crew hotel purchased by Owner to convert into Crew Head Quarters & future pre training facility Reason for leaving: New Build Project was terminated

1st Jan 2020 - 1st Jun 2020 (5 months, 1 day)

  • Purser
  • on a 90m (295ft) Commercial Vessel called Locked

- Joined mid Caribbean charter season and managed interior team of 11 that included service, housekeeping, and laundry - Hired and trained two new Stewardesses and Relief Chief Stewardess - Managed COVID-19 health and safety procedures and assisted with crew travel logistics, shore passes, and VISA applications - Handled renewals of certifications, CoC’s, medicals - Worked with Owning Company for accounting processes including wire transfers, petty cash, credit card usage, and monthly payroll - Set up the planned shipyard dry haul maintenance schedule using Excel online - Organised interior planned maintenance and coordinated with shipyard representatives and contractors to ensure completion on time and within maintenance budget - Served as procurement-related liaison with suppliers, insurance companies, and local agents Reason for leaving: Personal Reasons

1st Jun 2019 - 30th Dec 2019 (6 months, 30 days)

  • Build Purser
  • on a 100m (328ft) Motor Yacht called Locked
  • for Locked

Hired 8 months prior to scheduled delivery of Project Zoza, one of three “Giga Yachts” being built by Benetti in Livorno, Italy - Analysed vendors and managed contract negotiations and signings for vessel build - Drafted and implemented financial and interior operational management systems - Oversaw inspections, trial, and pre-delivery operations - Provisioned all interior guest service and crew area items required for the new build vessel within pre-delivery budgets and oversaw Owners’ deliverables in collaboration with shipyard - Designed crew structure, qualification requirements, and sizing in line with recruitment budgets - In charge of all crew logistics including ground and air transportation quotes, bookings, VISA applications, and crew housing plan - Transferred over a fully comprehensive handover when Chief Stewardess was hired that included provision lists, 3 x quotations for requested purchases and proposed vendors/supplied for interior set up, interior structure outline, full interior recruitment record with notes, resumes, and potential selections, uniform proposals, and complete inventory/storage set up of interior Reason for leaving: All build crew were made redundant

1st Feb 2019 - 1st May 2019 (3 months, 1 day)

  • Freelance Interior Consultant
  • for Locked

Coordination of a specific project with the aim to streamline the administrative operational instructions for a fleet of yachts. The projects goal was to have a comprehensive guide covering the crewing and financial administration procedures with applicable forms that the client & onboard crew could utilise as a reference for the day to day crewing and administration tasks. Meeting with Fraser & studying the actual procedures in place, suggesting improvements in order to optimise the administrative workload and to allow electronical processing through the web-based safety management system.

1st Feb 2018 - 1st Oct 2020 (2 years, 8 months)

  • Operations Director
  • for Locked

FMC is a company offering Business Consultancy & Legal Services Managed the implementation of business guidelines & strategies. Created successful business relationships with key clients, hospitality experts and reputable legal firms in the UK & Ireland. Ensuring financial targets were met and driving the business to increase profits.

1st Jan 2017 - 1st Feb 2018 (1 year, 1 month)

  • Purser
  • on a 125m (410ft) Motor Yacht called Locked
  • for Locked

I was hired due to my previous refit experience, and my Diploma in Super Yacht Project Management. Worked seamlessly alongside the Management Company, Fraser Worldwide S.A.M in drafting & implementing SOP’s, contingency planning, supplementary budgets, classifications of costs, compiling of budgets and forecasting, period post completion of project contract, cash flow & funding, cash management (multiple currencies) & vessel export and duty tax procedures. HR organisationalstructures,talent acquisition,recruitment placement cost tracking, crew travel logistics and shipyard accommodation. Payroll preparation, final payment, and legal documentation. I resigned as I wanted to pursue my own venture onshore in Business Consulting & Legal Services.

1st Mar 2016 - 1st Oct 2016 (7 months, 1 day)

  • Temp Purser / Interior Manager
  • on a 75m (246ft) Commercial Vessel called Locked

I took a seasonal position directly after completing my Diploma is Super Yacht Operations. Titania is an extremely busy charter yacht with an excellent reputation for well- run charters with an interior of 7. The role of Purser was a joint position whereby I had to be actively hands-on and involved in the interior department supported by a strong 2nd Stewardess. I joined the vessel one day before the first charter of the season without a handover and successfully completed six charters and two owners’ trips side by side thereafter

1st May 2013 - 1st Oct 2015 (2 years, 5 months)

  • Purser / Interior Manager
  • on a 100m (328ft) Motor Yacht called Locked

Initially hired in the position of Interior Manager during the extensive refit at the Lürssen Shipyard in Wilhelmshaven, Germany. 80% of the crew onboard were let go due to the expected refit period. Initiated all HR & crew. Once the vessel was operational the Purser position was offered to me. The vessel did not have a dedicated administration custodian on board previously and therefore a completely new finance & admin structure was implemented in accordance with the management company and the vessels chartered accountants. The Owner used the vessel extensively with his family and guests up to 165 consecutive days. I resigned in order to take the required time off to study and complete my Super Yacht Management Diploma with Portsmouth University.

1st Oct 2012 - 1st Apr 2013 (6 months, 1 day)

  • Chief Stewardess
  • on a 50m (164ft) Motor Yacht called Locked

1st Apr 2012 - 1st Aug 2012 (4 months, 1 day)

  • Chief Stewardess/ Purser
  • on a 60m (197ft) Motor Yacht called Locked

1st Mar 2011 - 1st Mar 2012 (1 year)

  • Chief Stewardess
  • on a 50m (164ft) Motor Yacht called Locked

1st Sep 2010 - 1st Mar 2011 (6 months, 1 day)

  • 2nd Stewardess / Relief Chief Stewardess
  • on a 70m (230ft) Motor Yacht called Locked

1st Mar 2008 - 1st Sep 2010 (2 years, 6 months)

  • 2nd Stewardess
  • on a 50m (164ft) Motor Yacht called Locked

1st Jan 2008 - 1st Mar 2008 (2 months, 1 day)

  • Stewardess
  • on a 41m (135ft) Motor Yacht called Locked

Qualifications

  • Entry Level Qualifications (or equivalent) STCW 95 (STCW 2010)
    Updated STCW 95 (STCW 2010)
    Proficiency in Security Awareness (A-VI/6)
    Proficiency in Designated Security Duties (A-VI/6-2)
    Drivers License
  • Master/Skipper Qualifications (or Merchant, USCG & AMSA equivalent) RYA Start Yachting
    RYA Competent Crew
    RYA Day Skipper Theory
    RYA Day Skipper
  • Diving Qualifications (or Beesac, CMAS or PSAI equivalent) PADI - Advanced Open Water
  • G.U.E.S.T Program - Interior Qualifications (or equivalent) G.U.E.S.T IV Purser CoC Yacht Chief Steward(ess)
  • Helideck Modules Helideck Team Safety Training
  • G.U.E.S.T Program - Interior Modules G.U.E.S.T/ IAMI Foundation Leadership (unit 17)
    G.U.E.S.T/ IAMI Advanced Leadership (unit 22)
  • G.U.E.S.T Program - Wine & Spirit Modules (or equivalent) G.U.E.S.T Wine, Bartending and Mixology Introduction (unit 03)
    G.U.E.S.T Advanced Wine Appreciation 1 (unit 12)
    G.U.E.S.T Advanced Wine Appreciation 2 (unit 13)
    G.U.E.S.T Advanced Bartending and Mixology 1 (unit 14)
    G.U.E.S.T Advanced Bartending and Mixology 2 (unit 15)
  • Wine & Spirit Education Trust (WSET ®) Qualifications WSET Award in Wines Level 2
  • Specialised Interior Qualifications & Courses (or equivalent) Superyacht Interior Course
    Leadership & Management Course
    Purser Course (inc accountancy, budgeting etc)
    Hotel Management (operations) Course
    Hospitality Course (e.g hotel, resorts & luxury yachts)
    Silver Service Course
    Cocktails & Mixology Course
    Intensive Floristry Course
    Professional Superyacht Hospitality (International Yacht Training)
  • Food & Hygiene Qualifications Food Hygiene (HABC Level 2)
  • Maritime Training Academy (MTA) Diploma(s) & Short Courses (or equivalent) Superyacht Refit & Newbuilding
    Superyacht Management
  • Education (or equivalent) Master’s Degree (MA or MSc)/ NVQ level 7 or post-graduate diploma/ certificate
  • Mental Health & Wellbeing Mental Health Awareness Course

Interior Skills

Hospitality Proficient
Management Proficient
Provisioning Proficient
Accounting & Budgeting Proficient
Laundry Proficient
Silver Service Proficient
Detailing Proficient
Galley Assistance Experience
Table Service & Settings Proficient
Floristry (flower arrangement) Proficient

Personal Trainer Skills

Pilates Novice

Yacht Management Skills

New Build Construction Proficient
Crew Placement (provision of personnel) Experience
Design & Tendering Experience
Repair & Refit Proficient
Insurance & Administration Proficient
Maritime Labour Convention (MLC) Proficient
Crew Payroll Proficient
Project Management Experience
Client Relationship Management (CRM) Proficient
Crew Employment (e.g. seafarers employment agreements, hours of rest, leave etc) Proficient
International Ship & Port Facility Security (ISPS Code) Very Good
MARPOL (marine pollution) & SOPEP (ship oil pollution emergency plan) Proficient
Financial Management & Yacht Accounting Proficient
Passenger Yacht Code (PYC) Proficient
International Safety Management (ISM Code) Very Good
Mini & Voluntary ISM Code Very Good

Admin & Clerical Skills

Analytical Proficient
Communication Proficient
Customer Service Proficient
Interpersonal Proficient
Teamworking Proficient
Problem Solving Proficient
Time Management (e.g planning) Proficient
Organisational Proficient