Summary

Key Responsibilities:

Oversee and manage daily operations, mirroring the service of a 5-star hotel.

Manage and mentor staff across multiple departments including housekeeping, concierge services, maintenance, and security.

Create and sustain a culture of excellence, ensuring highest service standards.

Control and optimize operating costs, efficiencies, and overall property management.

Maintain a discreet, professional presence and handle sensitive issues with the utmost confidentiality.

Address resident needs and requests with promptness and precision.

Tactfully handle resident complaints and incidents, delivering satisfying resolutions.

Coordinate with external vendors and contractors for maintenance, renovations, or improvements.

Implement, maintain, and refine systems and processes for efficient operations.

Organize and oversee bespoke events as per residents' requests.

Ensure compliance with all relevant regulations, standards, and laws.

Qualifications:

Bachelor’s Degree in Hospitality Management or related field.

A minimum of 5 years of experience in a managerial role at top-tier hotels or luxury residences.

Previous experience in leading hotel chains like the Four Seasons or Mandarin Oriental is a distinct advantage.

Strong leadership skills with the ability to manage and inspire a diverse team.

Excellent communication, diplomacy, and interpersonal skills.

Sound understanding of budgeting, financial reporting, and property management.

Proficiency in various property management software.

Commitment to confidentiality, and a high level of discretion and professionalism.

What We Offer:

A highly competitive compensation package.

A comprehensive relocation package.

Exceptional opportunities for career growth and learning in the hospitality and luxury sectors.

The opportunity to serve and interact with an elite clientele in a prestigious setting.